Careers

GRIEVANCE MANAGER ~ INDONESIA

The Roundtable on Sustainable Palm Oil (RSPO) is a not-for-profit, international membership organisation that is working to transform markets to make sustainable palm oil the norm. To do this, we have united stakeholders from all sectors of the palm oil supply chain and civil society to develop and implement global standards for sustainable palm oil production and procurement.

Since its inception in 2014, RSPO has enjoyed rapid growth and today has more than 4,800 members from 96 countries, including oil palm producers, processors, traders, consumer goods manufacturers, retailers, banks, and non-governmental organisations. Thanks to the commitments and actions of these members, nearly 20% of the global supply of palm oil is already certified as sustainable.

At RSPO, we believe that a non-profit organisation is made successful by the passion, skills, and expertise of its people. They are the ones who drive our organisation to new heights and guide us through the next phases of our development.

The Grievance Manager (Indonesia), will be responsible for the management of the RSPO grievance process in Indonesia, in accordance to the RSPO Complaints and Appeals Procedures.

A significant portion of the role will be to manage the grievance process in Indonesia effectively, to ensure that all complaints by stakeholders are appropriately managed and that resolutions of such complaints are timely, quality checked and monitored in line with the RSPO Complaints & Appeals Procedures, and all relevant RSPO Standard Operating Procedures (SOPs).

KEY ROLES & RESPONSIBILITIES

Duties include but will not be limited to the following:

1. Manage the complaints and appeals unit operations in Indonesia to ensure quality of service, accurate and timely responsiveness is achieved and consistently maintained;
2. Provide support to all parties concerned through a transparent process for resolving problems and grievances. This shall include ensuring reasonable and timely access to information about the procedures and guidance on how to submit complaints;
3. Communicate with all relevant parties of the deliverables and decisions necessary for the expeditious resolution of complaints, appeals and disputes, including obtaining independent and impartial information, as directed by the Complaints and Appeals Panels. 
4. To be cognisant, in all communications, about the need to maintain certain information as sensitive and/or confidential including in cases where the complainant is fearful of repercussions or involves a whistle blower.
5. To work closely with other Complaints Unit members globally, and with other departments for relevant input, in the process of complaints resolution and follow up.
6. To ensure that all documentation and materials related to a complaint are regulated as per the RSPO Standard Operating Procedures.
7. To ensure continued strengthening and review of the Complaints system and related procedures, and provide the necessary support to other departments within the RSPO Secretariat in relation to the Complaints system.
8. To be able to travel as and when required or requested (domestically & internationally) in order to attend meetings / conferences / complaints related matters, etc.
9. Apart from the tasks stated above, to perform any duty/duties reasonably assigned.

THE SUCCESSFUL APPLICANT

• Though a Masters in Law would be advantageous, candidates with a Bachelors Degree in Law with a minimum of 5 years relevant working experience will be considered.

TECHNICAL & PROFESSIONAL KNOWLEDGE

• Knowledge of processes for escalating complaints, appeals and/or dispute resolution.
• Excellent written and oral communication skills with the ability to present and communicate with all levels of the organization.
• Interpersonal relations skills with the ability of providing critical thinking in resolving issues and conflicts.
• Proficiency in MS Office applications (Excel, Word, PowerPoint).
• Ability to establish and maintain effective working relationships and interact with different stakeholders from various nationalities.
• Proficiency in English with good communication skills is compulsory.
• Ability in establishing cooperation and rapport with internal and external parties of different backgrounds and/or nationalities.
• Conscientious and willing to take responsibility.
• High integrity and a good team player.
• Goal oriented and organized.
• Self-motivated and self-directed.

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with an opportunity to work in an international multi-stakeholder organisation, where making a difference to People, Planet and Prosperity is not just a statement, but what we passionately believe in.

Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role that offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of educational background, work experience, and related achievements to careers@rspo.org

**RSPO is an equal opportunity employer. Due to the volume of applications received, only shortlisted candidates will be notified.

SHARED RESPONSIBILITY MANAGER

The Roundtable on Sustainable Palm Oil (RSPO) is a not-for-profit, international membership organisation that is working to transform markets to make sustainable palm oil the norm. To do this, we have united stakeholders from all sectors of the palm oil supply chain and civil society to develop and implement global standards for sustainable palm oil production and procurement.

Since its inception in 2014, RSPO has enjoyed rapid growth and today has more than 4,900 members from 96 countries, including oil palm producers, processors, traders, consumer goods manufacturers, retailers, banks, and non-governmental organisations. Thanks to the commitments and actions of these members, nearly 20% of the global supply of palm oil is already certified as sustainable.

At RSPO, we believe that a non-profit organisation is made successful by the passion, skills, and expertise of its people. They are the ones who drive our organisation to new heights and guide us through the next phases of our development.

The Shared Responsibility Manager will assist the Head of the Shared Responsibility Unit in implementing the activities outlined in the ‘Shared Responsibility (SR) Requirements and Implementation 2019’ document meant to drive uptake and demonstrate sustainability leadership within the RSPO membership. All RSPO members are committed through the RSPO Code of Conduct (3.2) to support the vision “to transform markets to make sustainable palm oil the norm”. Shared Responsibility is part of the RSPO Members’ Code of Conduct, and was formally adopted in the revised RSPO Principles and Criteria (P&C) in 2018. A new SR Unit will be created to ensure effective implementation and monitoring, incentive and sanction mechanisms, and communication of the SR requirements.

KEY ROLES & RESPONSIBILITIES

• Managing, coordinating, facilitation of the SR Working Group (SRWG) and other SR related meetings with relevant Standing Committees and working groups.
• Monitoring & evaluating the implementation of the SR based activities, ensuring compliance to the ToC strategies related to SR.
• To collect, report and distribute progress of SR implementation internally (BoG, respective head of departments and Secretariat) and externally.
• To organize SR public and internal consultations/workshops and to ensure appropriate socialisation of requirements and results to internal and external key stakeholders.
• To document lessons learnt from implementation of SR and communicate to internal and external stakeholders such as RSPO workstreams (Working Groups, Task Forces, Standing Committees, Board of Governors, etc).

ESSENTIAL ACADEMIC AND PROFESSIONAL SKILLS

• Masters / Degree in Social or Environmental Science, Economics or a relevant discipline with a minimum of 3 years’ experience in a multi-stakeholder environment 
• Good communication (oral and written) skills and excellent in communicating complex issues
• Problem solving and analytical skills

DESIRABLE PROFESSIONAL SKILLS

• Dynamic personality / a team player
• Able to work under pressure independently
• Approaches work with energy and a positive, constructive attitude

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with an opportunity to work in an international multi-stakeholder organisation, where making a difference to People, Planet and Prosperity is not just a statement, but what we passionately believe in.

Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role that offers the opportunity to broaden your skills and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited to send in their updated CV giving comprehensive details of educational background, work experience, and related achievements to careers@rspo.org

**RSPO is an equal opportunity employer. Due to the volume of applications received, only shortlisted candidates will be notified.**

WEBSITE PROJECT MANAGER (CONTRACT)

The Roundtable on Sustainable Palm Oil (RSPO) is a not-for-profit, international membership organisation and certification standard that is working to transform markets to make sustainable palm oil the norm. To do this, we unite stakeholders from all sectors of the palm oil supply chain and civil society to develop and implement global standards for sustainable palm oil production and procurement. Our mission is to create a space where palm oil agriculture and the environment can co-exist.

Since its inception in 2014, RSPO has enjoyed rapid growth and today has more than 4,800 members from 96 countries, including oil palm producers, processors, traders, consumer goods manufacturers, retailers, banks, and non-governmental organisations. Thanks to the commitments and actions of these members, nearly 20% of the global supply of palm oil is already certified as sustainable.

At RSPO, we believe that a non-profit organisation is made successful by the passion, skills, and expertise of its people. They are the ones who drive our organisation to new heights and guide us through the next phases of our development. The RSPO Secretariat is almost 100 people strong and located across the globe in more than 10 countries.

Digital communications is an essential part of our daily operations, stakeholder engagement and mission to raise awareness for sustainable palm oil. Across all social media channels, RSPO is the leading voice in the palm oil debate, and often the first point of education for conscious consumers, journalists, and members.

The candidate will report to the Head of Digital Communications and work within an expanding Communications Department to redevelop www.rspo.org; helping to educate the public about RSPO’s sustainable standards, and to support our members. The Website Project Manager will be responsible for the initiation and project management of the new website launch, and for the smooth operation of the existing website during this transition. The ideal candidate will be passionate about sustainability, project management and creating a new digital “storefront” for RSPO that engages a broad range of stakeholders around the world.

This is a fixed-term contract for an 18 to 24 months period.

KEY ROLES AND RESPONSIBILITIES

1. Digital audit and project socialisation;
2. Solution design and planning;
3. Technical brief production including hire of a digital agency;
4. Plan project timelines and budget and ensure they delivered;
5. Manage, monitor and motivate the agency assigned to the project;
6. Analyse and manage risks;
7. Testing & quality assurance;
8. Project management and progress reporting to Head of Digital Communications;
9. Design and reinforce our internal processes and procedures;
10. Act as central coordinator, run project using an Agile methodology when required;
11. Support the Digital Communications team to maximise existing website and website applications.

ACADEMIC AND PROFESSIONAL SKILLS REQUIRED

• Bachelor's degree or equivalent in marketing, communications, or a related field;
• At least 5 years of experience in website management, developing and consulting;
• Proven experience launching websites;
• Good knowledge of web technology, UX, design and marketing best practices;
• An understanding of HTML and CSS codes, and experience working with a range of CMS;
• Experience with both Waterfall and Agile project management methodologies;
• Experience writing scoping documents including user stories, development, analytics and QA testing requirements;
• Experience recruiting and onboarding valued partners and vendors;
• Strong computer skills using MS Office, Adobe Creative Suites and other digital software;
• A meticulous eye for detail and a passion for problem-solving;
• Excellent leadership, collaborative and communication skills;
• Agency experience desirable;
• High integrity, nimble and a good team player; and
• Based in Malaysia, Indonesia, or the Asia-Pacific region, with sufficient internet bandwidth to work remotely.

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with an opportunity to work in an international multi-stakeholder organisation, where making a difference to People, Planet and Prosperity is not just a statement, but what we passionately believe in.

Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role that offers the opportunity to broaden your skill-set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited to send in their updated CV giving comprehensive details of educational background, work experience, and related achievements to careers@rspo.org

**RSPO is an equal opportunity employer. Due to the volume of applications received, only shortlisted candidates will be notified.**