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Careers

SMALLHOLDER PROGRAMME MANAGER ~ CERTIFICATION

LOCATION OF POSITION

Kuala Lumpur, Malaysia 

OVERVIEW OF THE POSITION

The Smallholder Programme Manager – Certification, will be responsible for developing, managing and executing programs and activities related to certification of smallholders within the RSPO system via strong partnerships with the entire palm oil supply chain and related stakeholders.

KEY ROLES & RESPONSIBILITIES

Duties include but will not be limited to the following:

  1. Coordinating and facilitating the decision-making process on any issues related to certification of smallholders.
  2. Collaborate with other units/departments within the secretariat to ensure the interest of the smallholder is secure.
  3. Develop appropriate guidance documents and training for implementation of the standard for all smallholders.
  4. Develop programs/IT tools to simplify the certification process for smallholders.
  5. Manage, maintain and monitor data on certification and impact of smallholders.
  6. Develop & foster relations with relevant stakeholders of the Smallholder’s certification program to ensure that targets are met.
  7. Establish and set up linking and learning platforms that promote Smallholder exchange of knowledge and information.
  8. To manage and ensure that the Smallholder certification program is line with the RSPO Smallholder Strategy’s goal and objectives including planning, budgeting, reporting, monitoring and supervision of staff and external consultants

THE SUCCESSFUL APPLICANT

This role will suit an enthusiastic professional with a passion in developing and enriching the lives of the Smallholers and sustainability and is looking to pursue a career that will help make a difference to People, Planet and Profit.

Should have a Bachelors Degree in Sociology, Environmental Management or Community Development. The candidate should also have a minimum of 7 years working experience at the managerial level in a relevant organization.

WHAT'S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

LIAISON CONSULTANT

LOCATION OF POSITION

Kuala Lumpur

OVERVIEW OF THE POSITION

The Japanese Liaison Consultant will be responsible to interact with and socialise RSPO’s key processes to Japanese stakeholders and members of the RSPO.

KEY ROLES & RESPONSIBILITIES

Reporting to the Head of Impacts, the incumbent will be responsible for

  • To interact with Japanese stakeholders via electronic media platforms;
  • To support membership application and queries from Japanese members and stakeholders;
  • To socialise RSPO key processes i.e. supply chain certification to Japanese members and stakeholders including conducting training in Japanese language;
  • To build partnerships with Japanese members and stakeholders to promote uptake of certified sustainable palm oil (CSPO) in Japan;
  • To assess and report on situation in Japan pertaining to the market of sustainable palm oil leading to Tokyo Olympics 2020;

THE SUCCESSFUL APPLICANT

This role will suit an enthusiastic professional with impeccable language skills in both English and Japanese looking to pursue a career that will help make a difference  to People, Planet and Profit.

The successful applicant will have a Bachelors degree, be fluent in English & Japanese, have excellent interpersonal & communications skills, be well presented and client focused and be a dedicated team player. 

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

GRIEVANCE EXECUTIVE

LOCATION OF POSITION

Kuala Lumpur, Malaysia. 

 

OVERVIEW OF THE POSITION

The  executive will provide on-going support to the Complaints team in managing the complaints process effectively, to ensure that complaints are appropriately recorded, coordinated and ensuring that responses are quality checked and monitored in line with RSPO’s service standards.

The Executive will also contribute towards achieving the RSPO goals by accepting ownership in delivering all assigned tasks, exploring opportunities to add value to job accomplishments. Whilst having a global perspective, the incumbent will have primary responsibilities for Indonesia within the framework of the RSPO Complaints Unit work plans.

 

KEY ROLES & RESPONSIBILITIES

Reporting to the Sr. Manager of Grievance, the incumbent will be responsible for

  • Supporting the Grievance Manager in coordinating and facilitating the work of the Complaints and Appeals Panels, including in organizing related meetings and ensuring timely delivery of required documentations and implementation of the Panels’ decisions. This shall include minuting and circulating the Complaints Panel and other complaints related meeting agenda and minutes.
  • Enlighten members on the steps required in proceeding with a grievance. (This may require the production of appropriate general communications materials as well as direct involvement at the embryonic stage of a grievance or complaint)
  • Ensuring that all complaints related information is updated in the database and is consistently updated;
  • Supporting analysis of data to demostrate the effectiveness and impact of the Complaints and Appeals Procedures.
  • Updating relevant parties with necessary information as and when required.
  • Supporting the Grievance Manager in initial investigations and diagnostic process.
  • Attending and supporting external stakeholder meetings as and when required.
  • Working with and supporting the Dispute Settlement Facility (DSF) Manager as and when required.

 

THE SUCCESSFUL APPLICANT

A Bachelors’ degree in Law, Conflict Management, Sociology and other related disciplines with a minimum of 3 years’ experience in handling relevant issues.

 

WHAT'S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

SALESFORCE SPECIALIST

JOB STATEMENT  

The Salesforce Specialist will play a key role to maximise and leverage on the use of Salesforce capabilities and features to provide improvement and efficiency to business processes, including solving problems unique to RSPO.

 

Main Tasks:

  • Configure Salesforce.com organisation including development of custom objects and transition to the use of lightning components to enhance user experience. 
  • Customise and manage dashboards, reports, templates, page layouts workflows, create and maintain custom object relationships, formulas, standard and custom fields.
  • Manage and resolve support requests related to Salesforce.com to provide best solutions and practices on Salesforce usage including training and documentation.
  • Manage and coordinate projects related to Salesforce.com and be responsible for delivering and deploying completed work, and ensuring proper documentation related to configuration and deployment of applications.
  • Take initiative to understand the business processes of RSPO and recommend process improvements by translating the business requirements into solutions in Salesforce, including integration with FinancialForce and RSPO web applications.
  • Stay current on new releases and updates to Salesforce.com and other latest industry trends and changing technologies. 
  • Have a good understanding of the Communities Cloud to manage the implementation of best practices and leverage the platform for collaboration with external users e.g. RSPO members and for employee

Education:

  • The candidate will have a Bachelor’s degree in Computer Science, Software Engineering, Information Systems or other relevant degree or qualification and have an in-depth understanding of Salesforce.com data structures and who understands how to meet complex processes and reporting requirements

Working Experience:

  • The candidate have at least 3 to 5 years of experience in Salesforce administration and development and a good amount of understanding in Apex and Visualforce pages to extend existing features and writing Apex test cases to deploy new triggers and/or classes to production is preferred 

Technical & Professional Knowledge:

  • Detail oriented and self-starter with strong written and interpersonal skills
  • Ability to work independently as well as part of a team
  • Proficiency in English with good communication skill.

​WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

STANDARD DEVELOPMENT MANAGER (INDONESIA)

LOCATION OF POSITION

Jakarta, Indonesia

 

OVERVIEW OF THE POSITION

The Standard Development Manager will be responsible to assist in the development and implementation of sustainability standards, procedures and guidelines for RSPO in Indonesia.

 

KEY ROLES & RESPONSIBILITIES

  1. Support and keep track of standard development activities and review on RSPO Principle and Criteria and Supply Chain Certification in Indonesia including the necessary National Interpretation or harmonization documents.
  2. Develop industry thought leadership from various sources such as Government Agencies, Palm Oil Association, Educational Institutions for knowledge sharing of best practice to the members and general public.
  3. Communicate and engage with relevant stakeholders, including companies, government offices in relation to RSPO’s multi-stakeholder model for standard development process.
  4. Ensure adequate communication and socialization of newly developed and/or revised RSPO standards, procedures and guidance to RSPO members and other relevant stakeholders in Indonesia.
  5. Support and organize RSPO events that relate to standard development process including the development of Indonesia National Interpretation and similar document that support RSPO standard document.

 

THE SUCCESSFUL APPLICANT

  • Minimum a Bachelors Degree in Environmental Management, Agribusiness or Agriculture industry; Forestry or Environmental science or it’s equivalent. 
  • Minimum of 5 years working experience, with sound experience in a standard development organization with good communication skills. 

 

WHAT'S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org