Careers

GRIEVANCE MANAGER

LOCATION OF POSITION

Kuala Lumpur, Malaysia 

OVERVIEW OF THE POSITION

The Grievance Manager will be responsible for taking the lead role in the administration and communication of the complaints process with responsibility to promote the effective resolution of complaints, in accordance to the RSPO Complaints and Appeals Procedures.

KEY ROLES & RESPONSIBILITIES

A key part of the role will be to manage the grievance process in Malaysia and in Global offices effectively, to ensure that complaints are appropriately co-ordinated, and that resolutions are timely, quality checked and monitored in line with the RSPO Complaints & Appeals Procedures, and all relevant RSPO Standard Operating Procedures (SOPs).

Duties include but will not be limited to the following:

1. Manage and provide support to all parties concerned through a transparent, neutral and accessible process for resolving disputes and grievances. This shall include ensuring reasonable and timely access to information about the procedures, guidance on how to submit complaints and render reasonable assistance to Parties to Complaint;
2. Monitor progress and communicate in a timely manner with all relevant parties of the deliverables and decisions necessary for the expeditious resolution of complaints, appeals and disputes;
3. Facilitate and provide the necessary support to the Complaints Panel in the complaints resolution process. This includes collating all information and in obtaining independent and impartial information
4. To work closely with other Complaints Unit members specifically, and with the RSPO Secretariat in general for relevant input, in the process of complaints resolution and follow up.
5. To ensure that all documentation and materials related to a grievance be filed as per the RSPO Standard Operating Procedures. This shall also include keeping proper records of decisions to serve as precedence to other complaints.
6. To support in the impacts measurement of the Complaints system and ensure continued strengthening and review of said system and related procedures

Apart from the duties stated above, to perform any duty or duties reasonably assigned by the Senior –Management and/or the Complaints & Appeals Panels.

THE SUCCESSFUL APPLICANT

Should have a Bachelors Degree in Law, Environmental Sciences, Sustainability Management, Social Sciences or related fields. The candidate should also have a minimum of 5 years working experience in a relevant field, particularly in environmental and/or social sustainability. Those with experience in the palm oil and/or agricultural industry are encouraged to apply

WHAT'S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

OUTREACH & ENGAGEMENT MANAGER ~ CHINA

We are looking for an individual who wants to be a team member within a mission driven organisation. An organisation that is global, yet focused on providing sustainability solutions to issues at a local level.

LOCATION OF POSITION

Beijing, China

OVERVIEW OF THE POSITION

The successful candidate will have a focus on improving uptake of RSPO-certified palm oil in the country via effective market development and stakeholder management with the primary objective of increasing the uptake of Certified Sustainable Palm Oil (CSPO) in China.

KEY ROLES & RESPONSIBILITIES

Reporting to the Global Outreach & Engagement Director, the successful candidate will be responsible for

• Engaging with key stakeholders within China who have the ability to drive market transformations.
• Identifying key companies, key individuals, non-governmental organisations, and media, in order to establish relationships with these relevant individuals ensuring their organisations recognise the business case for sustainable production and consumption, and meaningful community engagement.

• Maintaining in depth knowledge and to conduct analysis of country economics and business trends, specifically relating to the palm oil industry
• Lead and support the identification of key areas of potential threats to the organisation in the specific market
• Identify and participate in conferences and platforms that are strategic to the organisation’s mandate

THE SUCCESSFUL APPLICANT

You should have at least a Bachelors degree in Communications / Marketing / International relations or it’s equivalent, with a minimum of Minimum 8 years working experience, with sound experience in sales, marketing and / or business development in China.

Together with excellent communication skills, you should also have a proven track record of working with international stakeholders and should have a very good understanding of Online and Social media platforms.

WHAT’S ON OFFER

We offer a competitive remuneration package and the opportunity to be involved in cutting edge solutions related to sustainability. You will be operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

LIAISON CONSULTANT

LOCATION OF POSITION

Kuala Lumpur

OVERVIEW OF THE POSITION

The Japanese Liaison Consultant will be responsible to interact with and socialise RSPO’s key processes to Japanese stakeholders and members of the RSPO.

KEY ROLES & RESPONSIBILITIES

Reporting to the Head of Impacts, the incumbent will be responsible for

• To interact with Japanese stakeholders via electronic media platforms;
• To support membership application and queries from Japanese members and stakeholders;
• To socialise RSPO key processes i.e. supply chain certification to Japanese members and stakeholders including conducting training in Japanese language;
• To build partnerships with Japanese members and stakeholders to promote uptake of certified sustainable palm oil (CSPO) in Japan;
• To assess and report on situation in Japan pertaining to the market of sustainable palm oil leading to Tokyo Olympics 2020;

THE SUCCESSFUL APPLICANT

This role will suit an enthusiastic professional with impeccable language skills in both English and Japanese looking to pursue a career that will help make a difference  to People, Planet and Profit.

The successful applicant will have a Bachelors degree, be fluent in English & Japanese, have excellent interpersonal & communications skills, be well presented and client focused and be a dedicated team player. 

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

COPY EDITOR

LOCATION OF POSITION

Kuala Lumpur, Malaysia

OVERVIEW OF THE POSITION

Copy editor, will be responsible to facilitate and expedite the process by which the Roundtable on Sustainable Palm Oil (RSPO) headquarters is able to edit reports, research, publications, papers, content for webpages and related material on the organisations areas of work.

KEY ROLES & RESPONSIBILITIES

Reporting to the Content and Communications Manager, the incumbent will be responsible for

1. Review, organize, edit and consolidate material for knowledge products ensuring clarity and continuity of the argument; as well as clarity of structure and core themes
2. The copy editor with prior briefing from RSPO Outreach & Engagement staff and/or subject matter experts for each assignment, edits reports, papers, documents and other materials.
3. Proof-read layout files, including checking spelling, country and city names as well as. acronyms and other abbreviations (making sure that they follow official RSPO terminology and conventions), style consistency, layout, references, etc.
4. Edit digital content media as required including project factsheets; web pages; stories and knowledge products such as forewords, prefaces etc.
5. Help develop and ensure implementation of the RSPO style guidelines
6. The copy editor checks that authors have provided the correct references where required
7. The editor will resolve queries directly with RSPO subject matter experts concerning style and text inconsistencies
8. Be available for feedback and inputs as per the requirements of the office

Apart from the duties stated above, to perform any duty or duties reasonably assigned.

THE SUCCESSFUL APPLICANT

Should have a Degree in Communications, Journalism, Public Relations, English; or related field. The candidate should also have a minimum of 2 years working experience, with sound experience in copy editing

WHAT'S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

GRIEVANCE EXECUTIVE

LOCATION OF POSITION

Kuala Lumpur, Malaysia. 

OVERVIEW OF THE POSITION

The  executive will provide on-going support to the Complaints team in managing the complaints process effectively, to ensure that complaints are appropriately recorded, coordinated and ensuring that responses are quality checked and monitored in line with RSPO’s service standards.

The Executive will also contribute towards achieving the RSPO goals by accepting ownership in delivering all assigned tasks, exploring opportunities to add value to job accomplishments. Whilst having a global perspective, the incumbent will have primary responsibilities for Indonesia within the framework of the RSPO Complaints Unit work plans.

KEY ROLES & RESPONSIBILITIES

Reporting to the Sr. Manager of Grievance, the incumbent will be responsible for

• Supporting the Grievance Manager in coordinating and facilitating the work of the Complaints and Appeals Panels, including in organizing related meetings and ensuring timely delivery of required documentations and implementation of the Panels’ decisions. This shall include minuting and circulating the Complaints Panel and other complaints related meeting agenda and minutes.
• Enlighten members on the steps required in proceeding with a grievance. (This may require the production of appropriate general communications materials as well as direct involvement at the embryonic stage of a grievance or complaint)
• Ensuring that all complaints related information is updated in the database and is consistently updated;
• Supporting analysis of data to demostrate the effectiveness and impact of the Complaints and Appeals Procedures.
• Updating relevant parties with necessary information as and when required.
• Supporting the Grievance Manager in initial investigations and diagnostic process.
• Attending and supporting external stakeholder meetings as and when required.
• Working with and supporting the Dispute Settlement Facility (DSF) Manager as and when required.

THE SUCCESSFUL APPLICANT

A Bachelors’ degree in Law, Conflict Management, Sociology and other related disciplines with a minimum of 3 years’ experience in handling relevant issues.

WHAT'S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

SALESFORCE SPECIALIST

JOB STATEMENT  

The Salesforce Specialist will play a key role to maximise and leverage on the use of Salesforce capabilities and features to provide improvement and efficiency to business processes, including solving problems unique to RSPO.

Main Tasks:

• Configure Salesforce.com organisation including development of custom objects and transition to the use of lightning components to enhance user experience. 
• Customise and manage dashboards, reports, templates, page layouts workflows, create and maintain custom object relationships, formulas, standard and custom fields.
• Manage and resolve support requests related to Salesforce.com to provide best solutions and practices on Salesforce usage including training and documentation.
• Manage and coordinate projects related to Salesforce.com and be responsible for delivering and deploying completed work, and ensuring proper documentation related to configuration and deployment of applications.
• Take initiative to understand the business processes of RSPO and recommend process improvements by translating the business requirements into solutions in Salesforce, including integration with FinancialForce and RSPO web applications.
• Stay current on new releases and updates to Salesforce.com and other latest industry trends and changing technologies. 
• Have a good understanding of the Communities Cloud to manage the implementation of best practices and leverage the platform for collaboration with external users e.g. RSPO members and for employee

Education:

• The candidate will have a Bachelor’s degree in Computer Science, Software Engineering, Information Systems or other relevant degree or qualification and have an in-depth understanding of Salesforce.com data structures and who understands how to meet complex processes and reporting requirements

Working Experience:

• The candidate have at least 3 to 5 years of experience in Salesforce administration and development and a good amount of understanding in Apex and Visualforce pages to extend existing features and writing Apex test cases to deploy new triggers and/or classes to production is preferred 

Technical & Professional Knowledge:

• Detail oriented and self-starter with strong written and interpersonal skills
• Ability to work independently as well as part of a team
• Proficiency in English with good communication skill.

​WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

RISK MANAGEMENT & MONITORING MANAGER

LOCATION OF POSITION

Kuala Lumpur, Malaysia

OVERVIEW OF THE POSITION

The Risk Management & Monitoring Manager will be responsible to implement and continuously improvise a transparent and robust system to identify, assess, measure, treat, monitor, and report risks based on a risk management approach and procedure. And also to oversee the implementation of all aspects of monitoring in relations to quality of compliances to RSPO standards/policy/procedures/system.

KEY ROLES & RESPONSIBILITIES

Reporting to the Chief Operating Officer, you will be responsible for:

1. Lead the process for developing relevant risk policies and procedures. Key activities of the risk management function should include:
   • Continuously assessing and/or measuring RSPO’s exposure to identified risks (vice versa) and related responsibilities and responses required.
   • Establishing and implementing an early warning/trigger system for risks.
   • Influencing and proposing appropriate risk mitigation actions.
   • Develop and maintain links with the RSPO membership to assist in developing functional risks specifications and identifications.
2. Implement ‘proactive’ monitoring and reporting framework and/or systems on:
   • Risk-based monitoring of key areas in alignment with the Quality Management System of the RSPO.
   • Risk identification and evaluation related to RSPO.
   • Report or referral process and procedure of any high risks profile/case/trends.
   • Potential risks associated with underperforming or non-performing assessors or auditors.
3. Implement procedures, frameworks and/or systems for ‘reactive’ monitoring and reporting on:
   • Compliance to Complaints Panel’s directive(s).
   • Specific investigation (field and/or desktop) as and when required.
   • RSPO members’ adherence to required procedures.
4. Develop and oversee the implementation of monitoring plans and ensure effective implementation of developed ‘reactive’ and ‘proactive’ monitoring and reporting through close collaboration with the GIS and Investigation desks.
5. Assist the COO to coordinate activities relating to Crisis Response.

Apart from the duties stated above, to perform any duty or duties reasonably assigned

Education

Minimum a Bachelor degree in any discipline most preferably in Risk Management.

Work Experience

Preferably with at least 5 years of experience in audit and/or risk management

Technical & Professional Knowledge:

• Expertise in compliance, risk management and/or audit functions.
• Good understanding of compliance principles and best ethical practices.
• Experience in reviewing, developing, assessing and documenting internal processes, controls and templates.
• Working knowledge of environmental and social issues.
• Proficiency in MS Office applications (Excel, Word, PowerPoint)

Essential Skills

• Ability to establish and maintain effective working relationships and be able to interact with diverse stakeholders.
• Proficiency in English with good communication skills.
• Ability in establishing cooperation and rapport with internal and external parties of different backgrounds and/or nationalities.
• Conscientious and willing to take responsibility.
• High integrity and a good team player

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org.

OUTREACH & ENGAGEMENT DIRECTOR

LOCATION OF POSITION

Kuala Lumpur, Malaysia

OVERVIEW OF THE POSITION

The successful candidate will be responsible for developing and implementing a comprehensive strategic plan to ensure that RSPO’s communications, stakeholder engagement and market development is strategic, coherent and global in reach, in order to strengthen the organization’s reputation and increase the uptake of RSPO-Certified Sustainable Palm Oil (CSPO)

KEY ROLES & RESPONSIBILITIES

Communication

• Creating and developing annual strategic communication plans as well as policy development and/or positioning in multi-stakeholder environments.
• Identify challenges and emerging issues faced by the organization and to work with the communication staff to recognize internal and external communications opportunities and solutions, and define and execute appropriate strategies to support them.
• Serve as lead point person on media interactions that help promote and/or impact the organization and actively cultivate and manage press relationships to ensure coverage of issues of strategic importance to the sector.

Global Outreach

• Develop a deep understanding of the diverse global landscape and the community organizations to enhance RSPO’s understanding of community needs regarding regulating strategies and policy oversight.
• Lead the RSPO’s "Intermediary Organisations Outreach" programmes in South East Asia, Africa and Latin America aimed at capacity building and sustainable development socialisation within local communities and grassroot NGOs in these regions.
• To build global relationships with allies and critics so that they will in due coure be able to understand the mandate and commitment of the RSPO.
• To develop and implement strategies for market development for the updake of Certified Sustainable Palm Oil. 

Other Functions

• Oversee trademark and claims compliance, including new and ongoing intellectual property registration for RSPO trademarks globally.
• To build and lead a team promoting a culture of high performance and continuous improvement that values learning and a commitment to quality 

The successful candidate must have at least 10 years of communications, outreach and market development experience, preferably in a leadership role within international multi-cultural organisations (commercial or non-profit), and covering areas such as website content, newsletters, and global multi stakeholder communications. 

The ability to take knowledge and transform it into exciting and useful messages, and disseminate it in the right language and to the right audiences through the best distribution channels is critical.

WHAT'S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

GRIEVANCE MANAGER~ INDONESIA

LOCATION OF POSITION

Jakarta, Indonesia 

OVERVIEW OF THE POSITION

The Grievance Manager (Indonesia), will be responsible for taking the lead role in the administration and communication of the complaints process with responsibility to promote the effective resolution of complaints, in accordance to the RSPO Complaints and Appeals Procedures.

KEY ROLES & RESPONSIBILITIES

Duties include but will not be limited to the following:

1. Managing the complaints and appeals unit operations in Indonesia to ensure quality of service, accurate and timely responsiveness is achieved and consistently maintained;
2. Provide support to all parties concerned through a transparent process for resolving problems and grievances;
3. To ensure continued strengthening and review of the Complaints system and related procedures, and provide the necessary support to other departments within the RSPO Secretariat in relation to the Complaints system.

Apart from the duties stated above, to perform any duty or duties reasonably assigned by the Senior –Management and/or the Complaints & Appeals Panels.

THE SUCCESSFUL APPLICANT

Should have a Bachelors Degree in Law, Environmental Sciences, Sustainability Management, Social Sciences or related fields. The candidate should also have a minimum of 5 years working experience in a relevant field, particularly in environmental and/or social sustainability.

Those with experience in the palm oil and/or agricultural industry are encouraged to apply

WHAT'S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org