CAREERS

GRIEVANCE EXECUTIVE

LOCATION OF POSITION

Indonesia

 

OVERVIEW OF THE POSITION

The Grievance executive will provide on-going support to the Complaints team in managing the complaints process effectively, to ensure that complaints are appropriately recorded, coordinated and ensuring that responses are quality checked and monitored in line with RSPO’s service standards.

The Executive will also contribute towards achieving the RSPO goals by accepting ownership in delivering all assigned tasks, exploring opportunities to add value to job accomplishments. Whilst having a global perspective, the incumbent will have primary responsibilities for Indonesia within the framework of the RSPO Complaints Unit work plans.

 

KEY ROLES & RESPONSIBILITIES

Reporting to the Sr. Manager of Grievance, the incumbent will be responsible for

  • Supporting the Grievance Manager in coordinating and facilitating the work of the Complaints and Appeals Panels, including in organizing related meetings and ensuring timely delivery of required documentations and implementation of the Panels’ decisions. This shall include minuting and circulating the Complaints Panel and other complaints related meeting agenda and minutes
  • Enlighten members on the steps required in proceeding with a grievance (This may require the production of appropriate general communications materials as well as direct involvement at the embryonic stage of a grievance or complaint)
  • Ensuring that all complaints related information is updated in the database and is consistently updated;
  • Updating relevant parties with necessary information as and when required
  • Supporting the Grievance Manager in initial investigations and diagnostic process
  • Attending and supporting external stakeholder meetings as and when required
  • Working with and supporting the Dispute Settlement Facility (DSF) Manager as and when required.

 

THE SUCCESSFUL APPLICANT

A Bachelors’ degree in Law, Conflict Management and other related disciplines with a minimum of 3 years’ experience in handling relevant issues.

 

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

ASSISTANT MANAGER ~ OUTREACH & ENGAGEMENT

LOCATION OF POSITION

New York

 

JOB STATEMENT 

The successful candidate will be responsible to assist the Outreach & Engagement Manager in managing RSPO’s outreach activities in the United States. Ensuring that RSPO’s communication is strategic and coherent whilst coordinating and engaging with stakeholders to ensure that communication meets public expectations and needs.

 

Main Tasks

KEY ROLES & RESPONSIBILITIES

Reporting to the Outreach & Engagement Manager for the USA, your duties will onclude but not be limited to the following:

  • Coordinate and/or support the coordination of RSPO events in United States and potentially Canada which will include the planning and logistics, management of speakers and delegates, production of marketing materials, social media content and multi-media reports.
  • Support the planning and implementation of all media/communication campaigns and to promote the RSPO trademark in NORAM in alignment with RSPO’s global activities.
  • Coordinate and/or support the production and dissemination of RSPO’s Regional & Local communication material.
  • Gather, organize and draft information to enable RSPO to respond to media requests and crisis management.
  • Assist with research and production of materials for presentations and/or interviews by the RSPO spokesperson.
  • Ensure members are supported with timely and accurate information and services.
  • Maintain and regularly update stakeholder database for key countries in North America in accordance with the strategic plan for outreach and engagement. 

 

THE SUCCESSFUL APPLICANT

You should have at least a Bachelors Degree in the fields of sustainability, communications, environmental or public policy, with a minimum of 3 to 5 years working experience in handling stakeholder engagement, preferably at a local, grassroots level. Experience in working with International / Multi-stakeholder organisations will be an added advantage.

 

​WHAT’S ON OFFER
Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

DATA SCIENTIST

LOCATION OF POSITION

Kuala Lumpur

 

OVERVIEW OF THE POSITION

The successful candidate will be responsible to import, clean, transform and validate internal and external data with the purpose of understanding or reaching conclusions from the data for better decision making purposes.

To put the analytics in production whilst interpreting the outcomes of data analysis objectively in order to communicate that information to management and internal & external stakeholders.

 

KEY ROLES & RESPONSIBILITIES

Reporting to the Head of Impacts, the incumbent will be responsible for

  • Interacting with stakeholders to identify critical questions that need to be answered in order for the Analytics function to provide effective KPI’s - actionable insights, rather than just reports
  • Analyzing data to identify outliers, missing, incomplete, and/or invalid data
  • Ensuring accuracy of all data from source to final deliverable by creating automated quality checks
  • Assisting in the coordination of data collection from various sources which may include contacting various groups outside the company to resolve questions, inconsistencies, and/or obtain missing data
  • Assisting in the development of analytic tools, KPIs, dashboards, and systems to help build out the analytics platform
  • Designing and building relational or geo-databases for collecting data that interfaces with all areas of RSPO Impacts related work
  • Analysing in-house data on certification, new plantings to support the long term goals for the M&E system
  • Analysing and verifying the membership Annual Communication of Progress data, maps and other membership submissions
  • Being responsible for all Impacts related data that is published on the website
  • Working with collaborating partners on ensuring ​member mapping requirements are in  compliance with RSPO’s Principle & Criteria
  • Staying up-to-date with online business analysis trends

 

THE SUCCESSFUL APPLICANT

You should have at least a Bachelors’ degree in Mathematics, Statistics, Computer Science or it’s equivalent, with a minimum of 5 years’ experience in dealing with statistics & data analysis.

 

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org