The RSPO Complaints System is a fair, transparent and impartial process to duly handle and address complaints against RSPO Members. It is not intended as a replacement for legal requirements and mechanisms in force.


  • Provides a framework and mechanism for RSPO to address complaints against any RSPO members;
  • Ensures that any alleged breaches of specific RSPO Key Documents, including the RSPO Statutes, By-laws, Code of Conduct, Principles & Criteria for Sustainable Palm Oil Production, and Certification System, amongst others, are fairly, impartially and transparently resolved;
  • Protects RSPO’s integrity.


Who can use

  • RSPO Members
  • Non-members including affected communities (and their nominated representative), workers and/or other interested parties. Visit the RSPO Complaints Portal.

Photo Credit: RSPO/Jonathan Perugia

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