- Provides a framework and mechanism for RSPO to address complaints against any RSPO members;
- Ensures that any alleged breaches of specific RSPO Key Documents, including the RSPO Statutes, By-laws, Code of Conduct, Principles & Criteria for Sustainable Palm Oil Production, and Certification System, amongst others, are fairly, impartially and transparently resolved;
- Protects RSPO’s integrity.
Who can use
- RSPO Members
- Non-members including affected communities (and their nominated representative), workers and/or other interested parties. Visit the RSPO Complaints Portal.
Photo Credit: RSPO/Jonathan Perugia