Complaints

The RSPO Complaints System is a fair, transparent and impartial process to duly handle and address complaints against RSPO members. It is not intended as a replacement for legal requirements and mechanisms in force.

Purpose

  • Provides a framework and mechanism for RSPO to address complaints against any RSPO members;
  • Ensures that any alleged breaches of specific RSPO Key Documents, including the RSPO Statutes, By-laws, Code of Conduct, Principles & Criteria for Sustainable Palm Oil Production, and Certification System, amongst others, are fairly, impartially and transparently resolved;
  • Protects RSPO’s integrity.

 

Who can use

  • RSPO members
  • Non-members including affected communities (and their nominated representative), workers and/or other interested parties.Visit the RSPO Complaints Portal.

Photo Credit: RSPO/Jonathan Perugia

Get Involved

Whether you’re an individual or an organisation, you can help make sustainable palm oil the norm.

As an individual

Take a stand for sustainable palm oil with your weekly shopping. See how you can influence brands and businesses.

More on individual action

As a smallholder

Discover how RSPO Certification can introduce you to sustainable farming practices to increase your yield and the land and wildlife around your smallholding.

More on smallholder impact

As an organisation

You can make an impact on reducing the negative social and environmental impact of conventional oil palm cultivation through producing and sourcing certified sustainable palm oil.

More on organisation influence