I have a question about…


The Annual Communication of Progress (ACOP) is an annual report submitted by RSPO Members that measures their individual progress towards achieving 100% usage of RSPO Certified palm oil products. For questions, please email our ACOP Team.


Please email our Communications Team. We will get back to you within two business days. We encourage you to visit our Online Media Centre.


For questions about the RSPO Certification process, please email our Certification Team.


For questions about RSPO Membership, to check on your application or other membership-related questions, please email our Membership Team.


For questions about smallholders, please email our Smallholder Team.

Research study

Are you a researcher interested in conducting research on RSPO? Fill out our Research Request Form and our team will respond via email within 10 business days. If you require further assistance, please contact our Research Team.


If you are an RSPO Member, please visit MyRSPO to apply, view or renew your trademark license. If you are not a member, please email our Trademark Team.

PalmTrace and RSPO Credits

For questions about RSPO PalmTrace, please contact us:

Phone: +31 20 820 8968
Email: [email protected]
Live Chat: palmtrace.rspo.org

For questions about RSPO Credits, please email our Certification Team.

Human rights and social standards

For questions on the RSPO human rights and social standards (HRSS), please email our HRSS Team.


For RSPO Members and non-members, including affected communities (and their nominated representative), workers and/or other interested parties who wish to file a complaint against an RSPO Member for breach of the RSPO key documents, please visit the RSPO Complaints Portal.

Hotspot Hub or GeoRSPO

For questions about RSPO Hotspot Hub or GeoRSPO, please email our GIS Team.


Not sure where to direct your questions/comment? Submit your question to RSPO here and we’ll make sure the appropriate team responds.

I want to contact RSPO staff in my region…

I was personally affected by an RSPO Members’ activities and want to learn how to protect my human rights.

Human Rights Defender Hotline

Human Rights Defender (HRD) SOS is an EMERGENCY contact point for Human Rights Defender, Whistleblowers, Complainants, and Community Spokespersons. This is where they can, in confidence, lodge complaints with the RSPO Complaints Panel (CP) on the activities undertaken by, on behalf of, or in connection with, the activities of an RSPO Member, which may result in risks to the safety and/or security of the said persons.

RSPO offices

RSPO Malaysia (Headquarters)

Unit 13A-1, Level 13A, Menara Etiqa
No.3, Jln Bangsar Utama 1
59000, Kuala Lumpur

+603 7661 6200

RSPO Indonesia

Sona Topas Tower Lvl. 17
Jl. Jenderal Sudirman Kav. 26
Karet – Setiabudi, Jakarta Selatan 12920

Other RSPO Offices

London, Zoetermeer, Beijing, Bogotá and New York

Get Involved

Whether you’re an individual or an organisation, you can help make sustainable palm oil the norm.

As an individual

Take a stand for sustainable palm oil with your weekly shopping. See how you can influence brands and businesses.

More on individual action

As a smallholder

Discover how RSPO Certification can introduce you to sustainable farming practices to increase your yield and the land and wildlife around your smallholding.

More on smallholder impact

As an organisation

You can make an impact on reducing the negative social and environmental impact of conventional oil palm cultivation through producing and sourcing certified sustainable palm oil.

More on organisation influence