I have a question about…
ACOP
The Annual Communication of Progress (ACOP) is an annual report submitted by RSPO members that measures their individual progress towards achieving 100% usage of RSPO certified palm oil products. For questions, please email: [email protected].
Media
Please email [email protected] and our Communications team will get back to you within two business days. We encourage you to visit our Online Media Centre.
Certification
For questions about the RSPO Certification process, please email: [email protected].
Membership
For questions about RSPO Membership, to check on your application or other membership-related questions, please email: [email protected].
Smallholders
For questions about smallholders, please email: [email protected].
Research study
Are you a researcher interested in conducting research on RSPO? Fill out our Research Request Form and our team will respond via email within 10 business days. If you require further assistance, please contact [email protected].
Trademark
If you are an RSPO Member, please visit MyRSPO to apply, view or renew your trademark license. If you are not a member, please reach out to our Trademark team at [email protected].
PalmTrace and RSPO Credits
For questions about RSPO PalmTrace, please contact us:
Phone: +31 20 820 8968
Email: [email protected]
Live Chat: palmtrace.rspo.org
For questions about RSPO Credits, please email: [email protected]
Human rights and social standards
For questions on the RSPO human rights and social standards, please email: [email protected].
Complaints
For RSPO Members and non-members, including affected communities (and their nominated representative), workers and/or other interested parties who wish to file a complaint against an RSPO Member for breach of the RSPO key documents, please visit the RSPO Complaints Portal.
Hotspot Hub or GeoRSPO
For questions about RSPO Hotspot Hub or GeoRSPO, please email: [email protected].
General
Not sure where to direct your questions/comment? Submit your question to RSPO here and we’ll make sure the appropriate team responds.
I want to contact RSPO staff in my region…
Please email your regional team:
Malaysia (Headquarters)
Indonesia
India
China
Thailand
Europe
Africa
North America
Central and South America
I was personally affected by an RSPO Members’ activities and want to learn how to protect my human rights.
Human Rights Defender Hotline
Human Rights Defender (HRD) SOS is an EMERGENCY contact point for Human Rights Defender, Whistleblowers, Complainants, and Community Spokespersons. This is where they can, in confidence, lodge complaints with the RSPO Complaints Panel (CP) on the activities undertaken by, on behalf of, or in connection with, the activities of an RSPO Member, which may result in risks to the safety and/or security of the said persons.
RSPO offices
RSPO Malaysia (Headquarters)
Unit 13A-1, Level 13A, Menara Etiqa
No.3, Jln Bangsar Utama 1
59000, Kuala Lumpur
Malaysia
RSPO Indonesia
Sona Topas Tower Lvl. 16
Jl. Jenderal Sudirman Kav. 26
Karet – Setiabudi, Jakarta Selatan 12920
Indonesia
Other RSPO Offices
London, Zoetermeer, Beijing, Bogotá and New York
