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Complaints

 

Status of Complaints

You can view the status of complaints and access the case tracker function here.

 

 

The Complaints System is a fair, transparent and impartial process to duly handle and address complaints against RSPO members. It is not intended as a replacement for legal requirements and mechanisms in force.


To submit a complaint, please download the Complaints form (PDF or Word), fill it in and submit it to the email address provided in the form. Please make sure you read the information below before doing so.

 

This section is under maintenance
 

 

What the Complaints System does

  • Provides a framework for RSPO to address complaints against any RSPO member or the RSPO system itself.
  • Ensures that any alleged breaches of specified RSPO Statutes, By-laws, or any other key documents, including the Principles & Criteria for Sustainable Palm Oil Production, Certification System and RSPO Code of Conduct are fairly, impartially and transparently resolved.
  • Protects RSPO’s integrity.
 

Who can use the Complaints System

  • RSPO members
  • Non-members including affected communities (and their nominated representative), workers (and their nominated representative), other interested parties etc.

RSPO wants to ensure that aggrieved parties have reasonable access to sources of information, advice and expertise necessary to engage in a complaints process on fair, informed and respectful terms. Those who may face particular barriers to the Complaints System can be provided assistance through the RSPO Dispute Settlement Facility.

 

Confidentiality

Transparency should be the rule, confidentiality the exception. Some information can be kept confidential if the complainant is fearful of any repercussions of making a complaint. Information should be presented in a neutral way, preventing judgement or favouring any of the parties.

 

How the Complaint System works

This section is under maintenance

 

  

Complaints Panel

Lim Sian Choo
Bumitama Agri Ltd
Frazer Lanier
Citibank
 
Marieke Leegwater
Solidaridad
 
Henry Barlow
(Affiliate Member)
Priya Gopalan
UBS
Samantha Bramley
Standard Chartered
Matthias Diemer
WWF Switzerland
 
Melizel Asuncion
Verite
Michelle Desilets
Orangutan Land Trust
 
Lanash Thanda
SEPA (Sabah Environmental Protection Association)
 
Robert Kruger
African Agriculture Fund
Suzanne Hall
San Diego Zoo Global

 

Meetings and Decision Making

The Complaints Panel meets once a month via teleconference organized at the RSPO Secretariat office in Kuala Lumpur unless advised otherwise by the Secretariat.  The public version of the minutes of the monthly meetings is as below.

Minutes of the Complaints Panel meeting No.1/2015

Minutes of the Complaints Panel meeting No.2/2015

Minutes of the Complaints Panel meeting No.3/2015

Minutes of the Complaints Panel meeting No.4/2015

Minutes of the Complaints Panel meeting No.5/2015

Minutes of the Complaints Panel meeting No.6/2015

Minutes of the Complaints Panel meeting No.7/2015

Minutes of the Complaints Panel meeting No.8/2015

Minutes of the Complaints Panel meeting No.9/2015

Minutes of the Complaints Panel meeting No.10/2015

Minutes of the Complaints Panel meeting No.11/2015

Minutes of the Complaints Panel meeting No.12/2015

Minutes of the Complaints Panel meeting No.1/2016

Minutes of the Complaints Panel meeting No. 2/2016

Minutes of the Complaints Panel meeting No. 3/2016

Minutes of the Complaints Panel meeting No. 4/2016

Minutes of the Complaints Panel meeting No. 5/2016

Minutes of the Complaints Panel meeting No. 6/2016

Minutes of the Compliants Panel meeting No. 7/2016

Minutes of the Complaints Panel meeting No. 8/2016

Minutes of the Complaints Panel meeting No. 9/2016

Minutes of the Complaints Panel meeting No. 10/2016

Minutes of the Complaints Panel meeting No. 11/2016

Minutes of the Complaints Panel meeting No. 12/2016

Minutes of the Complaints Panel meeting No.1/2017

Minutes of the Complaints Panel meeting No.2/2017

Minutes of the Complaints Panel meeting No.3/2017

Minutes of the Complaints Panel meeting No.4/2017

Minutes of the Complaints Panel meeting No.5/2017

Minutes of the Complaints Panel meeting No.6/2017

Minutes of the Complaints Panel meeting No.7/2017

Minutes of the Complaints Panel meeting No.8/2017

Minutes of the Complaints Panel meeting No.9/2017

Minutes of the Complaints Panel meeting No.10/2017

Minutes of the Complaints Panel meeting No.11/2017

Minutes of the Complaints Panel meeting No.12/2017

Minutes of the Complaints Panel meeting No.1/2018

Minutes of the Complaints Panel meeting No.2/2018

Minutes of the Complaints Panel meeting No.3/2018

Minutes of the Complaints Panel meeting No.4/2018

Minutes of the Complaints Panel meeting No.5/2018

Minutes of the Complaints Panel meeting No.6/2018

Minutes of the Complaints Panel meeting No.7/2018

Minutes of the Complaints Panel meeting No.8/2018

Minutes of the Complaints Panel meeting No.9/2018