Complaints

The RSPO Complaints System is a fair, transparent and impartial process to duly handle and address complaints against RSPO Members. It is not intended as a replacement for legal requirements and mechanisms in force.

Visit Complaints Portal

Purpose

Provides a framework and mechanism for RSPO to address complaints against any RSPO members;
Ensures that any alleged breaches of specific RSPO Key Documents, including the RSPO Statutes, By-laws, Code of Conduct, Principles & Criteria for Sustainable Palm Oil Production, and Certification System, amongst others, are fairly, impartially and transparently resolved;
Protects RSPO’s integrity.

Who can use

RSPO Members
Non-members including affected communities (and their nominated representative), workers and/or other interested parties. Visit the RSPO Complaints Portal.

Photo Credit: RSPO/Jonathan Perugia

Get Involved

Whether you’re an individual or an organisation, you can join the global partnership to make palm oil sustainable.

As an individual

Take a stand for sustainable palm oil. See how you can influence brands and businesses.

As a smallholder

Discover how using sustainable farming practices through RSPO Certification can increase your yield and more.

As an organisation

Reduce negative social and environmental impacts through producing and sourcing certified sustainable palm oil.

As a member

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