Welcome to AskRSPO

Find the most commonly asked questions about RSPO.

Can't find what you're looking for?

Please get in touch with us below and we'll get back to you soon.



Since the World Health Organisation (WHO) declared Coronavirus (COVID-19) a global pandemic on 11 March 2020, the situation has continued to evolve daily, with numerous countries implementing government mandated restrictions, quarantines, social distancing, and/or other preventative measures. We fully acknowledge the significant impact this is having on the global community at large, and want to assure our valued members and stakeholders that the RSPO Secretariat is working to support you, and to the greatest extent possible, ensure business continuity throughout this difficult period.

In light of the ever growing situation, we endeavour to keep you informed on all RSPO/ COVID-19 related news and information below. And please check back often for the latest information and updates:

Last updated 26 March 2020

Covid-19 - How we’re adapting for RSPO certification audits

31 Mar 2020 - With the unprecedented scale and impact of the Coronavirus (COVID-19) global pandemic, the RSPO Secretariat has been monitoring impact of the outbreak on on-site audits for RSPO Supply Chain Certification (SCC) and the RSPO Principles and Criteria (P&C).

Important Update Regarding ACOP 2019

27 Mar 2020 - In light of the COVID-19 global pandemic and its impact on our members’ operations, the RSPO Secretariat has two critical updates regarding the ongoing ACOP 2019 report submissions.


26 Mar 2020 - In accordance with the Malaysian Prime Minister’s directive restricting the movement of non-essential personnel and services related to the COVID-19 pandemic, the RSPO Secretariat’s Headquarters in Kuala Lumpur, Malaysia will be fully closed effective today, 17 March 2020.


16 Mar 2020 - A message from the Interim Chief Executive Officer on the RSPO Secretariat’s response to the COVID-19 situation.

RSPO Technical Training Postponed

12 Mar 2020 - We regret to inform you that the ‘RSPO Technical Training’ scheduled to take place from 24 to 26 March 2020 has been postponed to a later date (to be announced) due to the COVID-19 outbreak.


As noted in our communication on “Important Updates on COVID-19”, all RSPO staff will be working from home to ensure continuity of the organisation and that operations continue to run as close as possible to normal. During this period, the best way to reach specific RSPO Secretariat departments will be through email: 



Certification Unit


Finance Unit


Membership Fees


Membership Helpdesk


Smallholder Unit


In the case of an urgent matter, we will maintain one general open phone line +6017-216 6086 (operating hours 8:30 am - 5:30 pm (GMT +8)) which you may use to leave a message for specific staff that are not reachable at their office desk phone. If you know your parties mobile phone number, you may of course reach out to them directly.

For media enquiries, please submit click here