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Since the World Health Organisation (WHO) declared Coronavirus (COVID-19) a global pandemic on 11 March 2020, the situation has continued to evolve daily, with numerous countries implementing government mandated restrictions, quarantines, social distancing, and/or other preventative measures. We fully acknowledge the significant impact this is having on the global community at large, and want to assure our valued members and stakeholders that the RSPO Secretariat is working to support you, and to the greatest extent possible, ensure business continuity throughout this difficult period.

In light of the ever growing situation, we endeavour to keep you informed on all RSPO/ COVID-19 related news and information below. And please check back often for the latest information and updates:


UPDATED AUDIT SCENARIO 4 (CONTINGENCY RSPO AUDIT PROCEDURE)

05 Aug 2021 - In March 2020, the Roundtable on Sustainable Palm Oil (RSPO) Secretariat issued memos to all its accredited Certification Bodies (CBs) on the conduct of audits against the RSPO P&C and RSPO Supply Chain Certification (SCC). Further to that, on 25 Aug 2020 the RSPO Secretariat published a Contingency RSPO Audit Procedure which will be applicable when force majeure (such as pandemics, natural disasters, civil unrest, etc.) prevents the audit team from conducting field verifications).


Continued Closure of RSPO Malaysia Office

13 May 2021 - In view of the latest government announcement that Kuala Lumpur will be under a Movement Control Order (MCO) from 12 May to 7 Jun 2021, the Kuala Lumpur office will be closed until 7 June 2021.


Closure of RSPO Malaysia Office

14 Oct 2020 - The Kuala Lumpur office will be closed from 14 to 27 October 2020, due to the Conditional Movement Control Order (CMCO) issued by the Malaysian Government. The CMCO is in response to the recent spike in the number of COVID-19 cases in the country, and to help reduce the spread of the virus.


RSPO Certification Audits during COVID-19 Crisis

25 Aug 2020 - In an effort to strengthen the credibility of our auditing process during this time, RSPO accredited CBs will be allowed to perform remote audits with the participation of one or more ‘Audit Facilitators’ on-site.


RSPO Certification Audits - FAQ for Remote Auditing

24 Jul 2020 - We have summarised many of the queries received over the past few months into a concise document of frequently asked questions (FAQ), which we hope will assist members, CBs and ABs with future queries.


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KEY CONTACT DETAILS

As noted in our communication on 13 July, “Important update on RSPO’s contact information”, our contact phone numbers have recently changed. Please contact us via our main phone line  +603 2201 4646. Or you may contact us via one of the following numbers:

  • Fax line: +603 2202 0527

  • Human Rights Defenders Hotline: +603 2202 1771

As we continue to adjust to the Covid-19 situation, please note that the Kuala Lumpur Office is currently closed and will remain closed until further notice.

To ensure your query is met in a timely manner, we kindly ask that you please reach out to specific RSPO Secretariat departments through email: 

ACOP Team
(acop@rspo.org

Certification Unit
(certification@rspo.org

Finance Unit
(finance@rspo.org

Membership Fees
(accounts@rspo.org

Membership Helpdesk
(membership@rspo.org

Smallholder Unit
(smallholder@rspo.org

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