The Roundtable on Sustainable Palm Oil (RSPO) is a global, non-profit organisation with voluntary members working to transform the palm oil industry to make it sustainable. We are focused on bringing together stakeholders from across the palm oil supply chain to develop and implement global standards for sustainable palm oil.
At RSPO, we believe that our success is built by the passion, dedication, skills, and expertise of our people. They are the ones who drive our organisation to new heights and guide us through the next phase of our development.
The Executive, CRM & Communications will be part of a global Integrated Communications team, tasked with steering all RSPO’s CRM requirements, with a particular focus on managing direct email communications with key stakeholders, including but not limited to newsletters, promotional campaigns, surveys, and events.
The role comes with a development opportunity to evolve RSPO’s current CRM tools and platforms in line with organisational needs.
The location of this role is Kuala Lumpur, Malaysia.
KEY ROLES & RESPONSIBILITIES
Duties include but will not be limited to the following:
- Design and implement direct email communication campaigns.
- Create email databases and manage different audiences on Mailchimp, or any other third-party email marketing software.
- Analyse and report email performance, especially for E-gazette, RSPO’s internal newsletter.
- Provide suggestions to improve email performance metrics including increase open rates or decrease unsubscribes.
- Manage the requests of internal stakeholders and their email communication needs.
- Review all incoming direct email and CRM requests from other RSPO divisions to identify potential integrated communications opportunities where relevant.
- Act as the first level proofreader to ensure all CRM content has been reviewed and approved prior to being scheduled for distribution.
- Work with the line manager to refine and implement the CRM Standard Operating Procedures (SOPs).
- Support other Managers and above in all other communications tasks as reasonably assigned.
- Apart from the duties stated above, to perform any duty or duties reasonably assigned.
THE SUCCESSFUL APPLICANT
Education
- Bachelor’s degree in marketing and communications or equivalent
Experience
- 2+ years’ experience work experience in email communications or email marketing will be a requirement for this role.
- Experience in content creation and design for digital platforms
- Experience or background in Event Management will be an added advantage
Technical and Professional Knowledge
- Google Suite, Microsoft Office, Canva, Mailchimp (or other CRM software), Zoom
ESSENTIAL SKILLS
- Native/Fluent (written and oral) in English with good communication skills. Fluency in Bahasa Malaysia or Bahasa Indonesia will be an added bonus.
- Sound understanding of social media metrics and analysis.
- Ability to establish and maintain effective working relationships.
- Highly organised and a proactive problem solver
- Be able to resolve issues in a timely manner.
- Flexible and dependable
- Ability to establish good rapport and cooperative relationships with internal and external parties of different backgrounds and/or nationalities.
- High integrity and a good team player
- Goal oriented and organised
- Quantitative and qualitative skills
- Self-motivated and self-directed
HOW TO APPLY
Qualified applicants are required to send in their cover letter and updated CV giving comprehensive details of educational background, work experience, and related achievements to [email protected]. Please state “Job Application – Executive, CRM & Communications” in your email subject line.
**RSPO is an equal opportunity employer. Due to the volume of applications received, only shortlisted candidates will be notified.
