The Roundtable on Sustainable Palm Oil (RSPO) is a not-for-profit, international membership organisation that is working to transform markets to make sustainable palm oil the norm. To do this, we have united stakeholders from all sectors of the palm oil supply chain and civil society to develop and implement global standards for sustainable palm oil production and procurement.

Since its inception in 2004, RSPO has enjoyed rapid growth and today has close to 5,000 members from 100 countries, including oil palm producers, processors, traders, consumer goods manufacturers, retailers, banks, and non-governmental organisations. Thanks to the commitments and actions of these members, nearly 20% of the global supply of palm oil has already been certified as sustainable.

At RSPO, we believe that a not-for-profit organisation is made successful by the passion, skills, and expertise of its members and staff. They are the ones who drive our organisation to new heights and guide us through the next phase of our development.

Reporting to the Manager of Business Solutions, the Executive, IT Support will be responsible for monitoring and maintaining the computer systems and networks of the organisation. This will include installing and configuring hardware and software, and providing technical assistance and support to employees to diagnose and resolve hardware and software issues.

The location of this role is Malaysia.

KEY ROLES & RESPONSIBILITIES

Duties include but will not be limited to the following:

  1. Install and configure computer hardware, software, systems, networks and printers.
  2. Monitor and maintain computer systems, server, firewall, cloud storage, PABX, CCTV and networks.
  3. Troubleshoot system and network problems, diagnosing and solving hardware or software issues.
  4. Conduct periodic maintenance check of hardware and perform repairs when required and planned replacements of equipment.
  5. Respond in a timely manner to service issues and requests within agreed response time.
  6. Prioritise and manage multiple tasks.
  7. Ensure timely and accurate delivery of equipment to users and maintain an accurate IT hardware and software register.
  8. Provide technical support, including remote troubleshooting and training on applications to users.
  9. Create and/or maintain user guides, procedural documentation, and relevant reports.
  10. Apart from the duties stated above, to perform any duty or duties reasonably assigned.

THE SUCCESSFUL APPLICANT

  • Diploma or Bachelor’s degree in Computer Science, Software Engineering, Information Systems or other relevant degree or qualification.
  • 1 – 3 years of IT administration and IT support experience;
  • Fresh graduates are encouraged to apply.

TECHNICAL & PROFESSIONAL KNOWLEDGE

  • In-depth knowledge of Windows Operating Systems Windows 7, 8, 10 and/or Mac OS;
  • Experience in troubleshooting hardware issues, replacing/repair hardware parts on computer;
  • Good written and communication skills;
  • Ability to work independently and in teams, detail oriented and strong analytical skills;
  • Proficiency in Google Workspace (G Suite), and Office 365 including Word, Excel and PowerPoint.

ESSENTIAL SKILLS

  • Ability to establish and maintain effective working relationships and interact with internal and external stakeholders;
  • Ability to establish cooperation and rapport with internal and external parties of different backgrounds and/or nationalities;
  • High integrity and a good team player;
  • Goal oriented and organised;
  • Self-motivated and self-directed;
  • Ability to manage work efficiency and work under pressure;
  • Strong in troubleshooting skills.

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with an opportunity to work in an international multi-stakeholder organisation, where making a difference to People, Planet and Prosperity is not just a statement, but what we passionately believe in.

Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role that offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited to send in their updated CV giving comprehensive details of educational background, work experience, and related achievements to [email protected].

**RSPO is an equal opportunity employer. Due to the volume of applications received, only shortlisted candidates will be notified.

Get Involved

Whether you’re an individual or an organisation, you can help make sustainable palm oil the norm.

As an individual

Take a stand for sustainable palm oil with your weekly shopping. See how you can influence brands and businesses.

More on individual action

As a smallholder

Discover how RSPO Certification can introduce you to sustainable farming practices to increase your yield and the land and wildlife around your smallholding.

More on smallholder impact

As an organisation

You can make an impact on reducing the negative social and environmental impact of conventional oil palm cultivation through producing and sourcing certified sustainable palm oil.

More on organisation influence