We are delighted to invite you to our Additional prisma Clinic Session at the upcoming Annual Roundtable Conference on Sustainable Palm Oil (RT2025)! If you have any inquiries regarding the prisma platform, this is a valuable opportunity to engage directly with the prisma team.

Location: Shangri-La Hotel, Kuala Lumpur

Room: Mezzanine Room 3, Level 1

Date: 3 November (Monday) and 5 November (Wednesday)

Time: 9:00 AM to 6:00 PM (both days)

We will have three desks to support you on all queries related to the following main areas:

Available Tracks Description Booking Links
Entity Management
  • Access control and prisma login
  • Teams and assets creation
  • Membership-related
  • Any general prisma inquiries
Book a Slot Here!
Audit and Certification
  • Audit application and status
  • Licence application and status
  • Traders/Distributors license-related
  • Any general prisma inquiries
Book a Slot Here!
Trade and Traceability
  • Stock balance and trade activities
  • Credits claiming and buying
  • Announcements and trace-relatedInvoicing
  • Account balanceAny general prisma inquiries
Book a Slot Here!

Each clinic session will be for 45 minutes. If you have questions across multiple areas (e.g., Audit + Trade), kindly book multiple, non-overlapping clinic slots, as different team members will be attending each area.

Note: Priority for booking slots will be given to RSPO Members who are directly involved in the palm oil supply chain and are current users of prisma.


For assistance or more details, you may reach out to [email protected].

Get Involved

Whether you’re an individual or an organisation, you can join the global partnership to make palm oil sustainable.

As an individual

Take a stand for sustainable palm oil. See how you can influence brands and businesses.

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As a smallholder

Discover how using sustainable farming practices through RSPO Certification can increase your yield and more.

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As an organisation

Reduce negative social and environmental impacts through producing and sourcing certified sustainable palm oil.

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